Return & Refund Policy

At Good Merch, we strive to ensure that every order meets your expectations. Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

We accept return requests within 7 days of delivery only under the following circumstances:

You received a damaged product.
You received the wrong product.
You received the wrong size compared to what was ordered.

To be eligible for a return, the item must:

Be unused and unworn.
Be in its original condition.
Include all original tags and packaging (if applicable).
Be accompanied by clear photo or video evidence of the issue.

Non-Returnable Items

The following items are not eligible for returns or refunds:

Products that have been used, washed, worn, or damaged after delivery.
Products returned without original packaging.
Products with minor color variations due to screen display differences.
Orders where the customer simply changes their mind after purchase.

Change of Mind Policy

As all products are made-to-order through our print-on-demand production process, we do not accept returns, exchanges, or refunds for:

Change of mind.
Incorrect product selection by the customer.
Incorrect shipping details provided by the customer.

Please review your order carefully before completing your purchase.

Return Process

To initiate a return, email us at:

shopatgoodmerch@gmail.com

Please include:

Your order number.
Full name.
Photos or videos clearly showing the issue.
A brief description of the problem.

Our team will review your request and respond within 2–3 business days.

Return Shipping

If your return request is approved, Good Merch will bear the return shipping cost. We will provide instructions for the return process.

Please do not return products without prior approval, as unauthorized returns may not be accepted.

Refunds

Once we receive and inspect the returned product, we will notify you regarding the status of your refund.

If approved, the refund will be processed to the original payment method used during checkout.

Please allow 7–10 business days for the refund to reflect in your account after approval. Processing times may vary depending on your payment provider or bank.

Order Cancellation

Because our products are printed on demand and production begins shortly after an order is placed, orders cannot be cancelled, modified, or changed once they have been successfully placed.

Please review all details carefully before completing your purchase.